Group

My GROUP audio doesn’t sound right

Audio quality can be impacted by several factors including network performance, system and application issues, or the device itself. To ensure that GROUP is working properly, please follow these easy steps:

  1. Ensure the volume level is optimal; adjusting it in both, your operating system and the video conference application may correct the issue.

  2. Make sure the video conferencing application has GROUP selected for both the mics and speakerphone.

  3. Verify that the network isn’t the cause of the audio quality issues.

  4. Try another video conferencing or audio application. Most applications have a test mode where you can check your audio.

  5. Try playing a local audio file through GROUP and verify if the speaker sounds right. You can use a recording application like Sound Recorder (Windows 11) or Voice Memos (Mac) to check the audio quality of the microphone.

  6. Do you have the latest firmware for GROUP? The software tool will tell you if you already have the latest firmware installed, if not, please download it and install it onto the device.

Some additional advanced steps:  

  1. You can try adjusting the mic gain volume lower or higher by following these steps:

  • For Windows:

  1. Right-click on the speaker icon in the system tray (bottom right), and select Sounds.

  2. Once opened, click Recording, right-click on the GROUP System microphone and select Properties > Levels.

  3. Lastly, adjust the Mic array slider higher and lower to reset the gain.

  • For Mac:

  1. Click the Apple logo at the top left corner, then click System preferences.

  2. Click Sound, then select the Input tab.

  3. Slide the Input Volume slider higher or lower to reset the gain.

  1. Enable/disable processing: Sometimes the audio processing in the video conferencing application can interfere with speakerphone performance. If your application allows you to enable/disable audio processing, take this step to evaluate if it makes a difference.

  2. Lastly, you could try GROUP in a different room and see if the audio performance changes. Rooms with less reverberant surfaces (glass walls, tile or concrete floors, for example) may produce different results. This may not help with the room you are outfitting with GROUP, but it could flag the issue.

If the audio issues persist, please contact us for technical assistance.

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