Introducing Support Ticketing and Contracts in Sync
Logitech Sync makes it easy to manage devices and workspaces at scale. From setup and troubleshooting to insights and update management, Sync helps IT teams stay in control while keeping their devices running smoothly. Now, Sync goes a step further with new tools for Support Ticketing and Service Contract Management.*
Submit and Manage Support TicketsÂ
Sync already gives IT teams visibility and control over Logitech devices. Now, when an issue requires deeper investigation, you can open a support ticket directly within the platformâa fast, efficient way to troubleshoot and resolve problems, all in one place.
With Support Tickets in Sync, tickets can now be created from a specific room or via the Support Tickets tab. Guided prompts streamline the process and, when submitting from a room page, key details are auto-filled, saving time and reducing unnecessary back-and-forth. All conversations and updates stay within Sync for easy tracking.
The Support Tickets tab also improves team collaboration by centralizing requests, active tickets, status updates, and support threads, helping avoid duplicate submissions and keeping everyone aligned.
View Contracts and Assign Licenses
For organizations using Logitech Select, Essential, or Sync Plus, weâve introduced License Management in Sync. IT teams can now view contract details and assign licenses directly to rooms and desks, streamlining management.
These updates streamline license assignment and device management, creating a unified, more efficient experience for users utilizing our services and Sync.
Try the New Features Today
Start using Sync for Support Tickets and License Management today! For setup instructions, next steps and more information, leverage our support materials.
Both the Business Support Form and Service Portal are still available for now, but will eventually be phased out.Â
*Support Ticketing & Contract Management is only available on the global Sync tenant. Regional tenants will be enabled soon.