Meet the Team Behind Logitech Select
Logitech Select is our premium enterprise-grade service plan for meeting rooms and flex desks, built to keep your solutions running smoothly and your spaces ready to use. With fast response time support, advanced next-business-day replacements, and complete room coverage, Select helps IT teams stay on top of issues and focus on what matters most: keeping your deployment up and running, and keeping people connected. But the real value of Select is the people behind the service.
Behind the scenes, a dedicated team of onboarding specialists, technical experts, and service managers collaborate to deliver a seamless, high-touch experience. Here’s a closer look at the roles that make it all happen.
Customer Implementation Partner: Proactive Onboarding to Set You Up for Success
Your Select journey starts with a Customer Implementation Partner (CIP), an expert who ensures you get up and running quickly and correctly. From creating your account to assigning room licenses and shipping spare kits, CIPs take care of every detail of the setup. They guide you through the Sync portal and help you unlock the full potential of your service.
But their support doesn’t stop after onboarding. Your CIP remains available to check in, answer questions, and make sure you're always prepared for what’s next.
“As a Customer Implementation Partner, I support Logitech’s service customers in their 'What do we do now?’ moment following their purchase of Select.”
— Annette Hanley, Customer Implementation Partner
Service Manager: Expert Support, When and Where You Need It
When technical issues arise, our Service Managers (SM) are ready to help. These Tier II and Tier III support engineers have deep knowledge of Logitech solutions and the broader video ecosystem, including Zoom, Microsoft Teams, and Google Meet.
With coverage across 15+ languages and global time zones, our SMs provide fast, expert help that’s always accessible. They work to resolve issues quickly, easing the burden on IT and AV teams.
“My role is to provide timely and accurate answers to customer questions and solutions to any issues they may encounter. This benefits customers by easing the daily burden of IT and AV teams.”
— Joe Peary, Senior Designated Service Manager
Designated Service Manager: A Single Point of Contact With Deep Knowledge of Your Environment
For customers with a Select Enterprise Plan or 50 or more Select single-room licenses, a dedicated Designated Service Manager (DSM) serves as your primary technical contact. The DSM is an expert who is deeply familiar with your deployment, acting as both a trusted advisor and a technical authority. They are committed to optimizing your performance and ensuring the implementation of industry-leading best practices.
Your DSM offers the consistency of a familiar face and the confidence that comes with ongoing strategic support.
“The DSM model resulted from listening to our customers’ need for true partnership and consistency. We offer customer-centric partnerships; our mandate is always to do what’s best for our customers.”
— Carol Andrade, CX Lead Select, EMEA
A Seamless Support Ecosystem
From first setup to ongoing optimization, Select surrounds you with a coordinated team. CIPs handle onboarding. SMs troubleshoot issues. DSMs guide the long-term journey. Together, they form a service experience that’s proactive, personal, and powerful.