Three Logitech Zone Headsets Now Certified for Zoom Contact Center

In today’s fast-paced customer service landscape, more companies are adopting cloud-based contact center platforms to gain a competitive advantage in customer interactions and drive business growth. By eliminating the need for costly on-premise hardware, these scalable solutions offer a remote-friendly infrastructure that enables agents to handle customer calls from home or a physical contact center. 

Logitech is excited to announce that Zone Wired, Zone 305, and Zone Wireless 2 headsets are now certified for Zoom Contact Center*, an AI-powered, cloud-based customer service platform that enables businesses to deliver efficient and seamless customer experiences. With advanced noise-canceling microphone technology, these headsets provide premium audio and reliable call clarity to support agents delivering clear and uninterrupted customer calls 一 whether they are answering from their desks or busy contact centers. These headsets are also built to perform in high wireless density environments**, ensuring robust coverage and excellent acoustic quality while minimizing dropouts.

The certification of these Zone headsets for Zoom Contact Center further strengthens Logitech’s partnership with Zoom, enhancing support for cloud-based contact center solutions. Beyond this, these headsets are certified for Zoom Meetings and Zoom Phone, offering a seamless meeting experience for all employees.

*Requires a minimum firmware version of the following or higher: Zone Wired (V1.44.0), Zone 305 (Headset V0.8.36, Receiver V2.55.1), Zone Wireless 2 (Headset V1.3.60, Receiver V2.45.1).

**Tested by a third-party lab in an environment with a wireless density of 50 active headsets in a 120-square-meter room with 80% 2.4GHz WIFI RF utilization.