MX Anywhere 3

How to troubleshoot Logi Bolt compatible devices on Windows and macOS

If you have connected your Logi Bolt compatible keyboard and/or mouse using the included Logi Bolt receiver and experience issues, here are some troubleshooting suggestions:

NOTE: If you are experiencing issues using Bluetooth together with your Logi Bolt compatible keyboard and/or mouse, please check here for more help.

For a list of Logitech Bolt devices this article applies to, please scroll to the end of this article. 

Symptoms:

  • Connection drops

  • Device doesn’t wake up computer after sleep

  • Device is laggy

  • Delay when using the device

  • Device cannot be connected at all

Likely Causes:

  • Low battery level

  • Plugging the receiver into a USB hub or other unsupported device such as a KVM switch
    NOTE: Your receiver must be plugged directly into your computer.

  • Using your wireless keyboard on metal surfaces

  • Radiofrequency (RF) interference from other sources, such as wireless speakers, cell phones, and so on

  • Windows USB port power settings

  • Potential hardware issue (device, batteries, or receiver)

Troubleshooting Logi Bolt devices

  • Verify the Logi Bolt receiver is connected directly to the computer and not to a dock, hub, extender, switch, or something similar.

  • Move the Logi Bolt keyboard or mouse closer to the Logi Bolt receiver.

  • If your Logi Bolt receiver is in the back of your computer, it may help to relocate the Logi Bolt receiver to a front port.

  • Keep other electrical wireless devices, such as phones or wireless access points, away from the Bolt receiver to avoid interference.

  • Unpair/repair on Windows using the steps found here.

  • Unpair/repair on macOS using the steps found here.

  • Update the firmware for your device if available.

  • Windows only — check if there are any Windows updates running in the background that may cause the delay.

  • Mac only — check if there are any background updates that may cause the delay.

  • Try on a different computer.

Bluetooth devices
You can find troubleshooting steps for issues with your Logitech Bluetooth device here.

This article is applicable to the following Logitech for Business mice, keyboards and combos:

Mice

MX Anywhere 3 , M240, Lift Vertical, M650, MX Anywhere 3s, MX Master 3s , Ergo M575, MX Master 3

Keyboards

MX Keys Mini, Wave Keys, Ergo K860, MX Keys

Combos

MK650, MK370 Wireless Combo, Slim Combo, MX Keys Combo, MX Keys Combo Gen 2

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