Lag and disconnections on Bluetooth devices can be due to WiFi interference

Bluetooth devices are sensitive to WiFi interference, especially if the WiFi router’s signal strength is very close or powerful. It can disrupt the Bluetooth signal to the point that it becomes impossible to pair the Bluetooth device with the computer.

For a list of Logitech devices this article applies to, please scroll to the end of this article. 

Try moving away from the WiFi router to see if this reduces Bluetooth lag or disconnections.

Refer to the documentation of your WiFi router for information on changing the channel that it operates on. When there is interference, the ‘safer’ channels are 1, 6 and 11.

If your WiFi router supports it, try switching the WiFi signal from 2.4GHz to 5.0GHz. Since the Bluetooth connection works only on 2.4GHz, switching to 5.0GHz will completely stop the interference.

If you are using a Mac, you can check the Apple support site for more details

This article is applicable to the following Logitech for Business mice, keyboards, combos and pointers:

Mice

MX Anywhere 3 , M240, Lift Vertical, M650, MX Anywhere 3s, MX Master 3s , Ergo M575, MX Master 3

Keyboards

MX Keys Mini, Wave Keys, Ergo K860, MX Keys

Combos

MK650, MK370 Wireless Combo, Slim Combo, MX Keys Combo, MX Keys Combo Gen 2, MK270

Pointers

Spotlight