Logitech Bluetooth device doesn’t connect with computer, tablet or phone

Bluetooth allows you to connect your device wirelessly to your computer without using a USB receiver. Follow these steps to connect via Bluetooth.

For a list of Logitech Bolt devices this article applies to, please scroll to the end of this article.

Check if your computer is compatible with the latest Bluetooth technology

The latest generation of Bluetooth is called Bluetooth Low Energy and is not compatible with computers that have an older version of Bluetooth (called Bluetooth 3.0 or Bluetooth Classic).

NOTE: Computers with Windows 7 cannot connect with devices that use Bluetooth Low Energy.

Make sure that your computer has a recent operating system:
- Windows 8 or later
- macOS 10.10 or later
Check if your computer hardware supports Bluetooth Low Energy. If you don’t know, click here for more information.

Set your Logitech device in ‘pairing mode’

In order for the computer to see your Logitech device, you need to put your Logitech device in discoverable mode or pairing mode.

Most Logitech products are equipped with a Bluetooth button or Bluetooth key and have a Bluetooth status LED.

Make sure your device is turned ON
Hold down the Bluetooth button for three seconds, until the LED starts blinking rapidly. This indicates that the device is ready for pairing.

See the Support page for your product to find more information on how to pair your specific Logitech device.

Complete the pairing on your computer
You will need to complete the Bluetooth pairing on your computer, tablet or phone.

This article is applicable to the following Logitech for Business mice, keyboards, combos and pointers:

Mice

MX Anywhere 3 , M240, Lift Vertical, M650, MX Anywhere 3s, MX Master 3s , Ergo M575, MX Master 3

Keyboards

MX Keys Mini, Wave Keys, Ergo K860, MX Keys

Combos

MK650, MK370 Wireless Combo, Slim Combo, MX Keys Combo, MX Keys Combo Gen 2, MK270

Pointers

Spotlight