Rally Camera Connection Troubleshooting

This guide provides solutions for common connection problems with the Logitech Rally Camera.

General Troubleshooting

Before proceeding, try these basic steps:

1. Check Connections: Ensure the USB-C cable connecting your Rally Camera to the Display Hub (Rally System) or power splitter (standalone) is securely plugged in. Remove any unnecessary adapters.

2. Reboot the Camera:

   • Standalone: Disconnect and reconnect the power to the power splitter.

   • Rally System: Disconnect and reconnect the USB-C cable between the camera and the Display Hub.

3. Test with a Different Cable: A faulty USB-C cable can cause connection issues. Try a different cable to see if that resolves the problem.

Note: The included Rally System USB-C cable is a 2m USB 3.1 Type C cable. If an alternative USB-C cable is utilized by the Rally Camera, it's important to ensure it follows the recommended cable guidelines for full functionality. You can find more details regarding supported cable requirements for Rally Camera / Rally System here.

Specific Troubleshooting Steps

Rally Camera Showing as "Not Connected" in Sync

• Check Sync App: If the error appears in the Sync app, close and reopen the app.

• Update Firmware (Rally System Only):

  1. Open the Sync app and select "Rally."

  2. If an update is available, a blue dot will appear next to the component. If no update is visible, select the three dots in the top right corner and choose "Check for Update."

  3. If an update is available, select "Update" in the top right corner.

  4. Allow the system to complete the update.

  5. Reboot your host computer, reopen Sync, and check if the error persists.

Rally Camera Not Waking Up When Meeting Begins

• Check Connections and Reboot: Follow the general troubleshooting steps above.

• Update Host System Firmware:

  • Roommate: Follow the instructions provided in the CollabOS Update guide.

  • Windows:

    1. Open the Logitech Sync desktop application.

    2. Select "Rally Camera" or "Rally."

    3. Click the three dots in the top right corner > Check for Updates.

Rally Camera Experiencing Intermittent Disconnections

• Check Connections and Reboot: Follow the general troubleshooting steps above.

• Test with a Different Computer: If possible, connect the Rally Camera/System to another computer to see if the disconnections continue. This helps isolate whether the issue is with the camera or the original computer.

• Update Host System Firmware: Follow the same steps as outlined in the "Rally Camera Not Waking Up" section.

Further Assistance

If you continue to experience issues after following these steps, please contact Logitech Support for further assistance.