Why does my Rally Camera make noise when moving?
Logitech Rally Cameras are equipped with smooth, motorized pan and tilt functions, and under normal circumstances, these movements should be virtually silent. If you're experiencing noise, it could indicate a few potential issues, from outdated firmware to a mechanical problem.
Here's how to address the noise your Rally Camera is making:
1. Ensure Your Unit is Up-to-Date on Firmware
Outdated firmware can sometimes lead to unexpected behavior, including noise during movement. Logitech frequently releases firmware updates that can improve performance, stability, and even address minor mechanical issues.
How to Update Firmware: The easiest way to ensure your Rally Camera's firmware is current is by using Logitech Sync. Sync is a free, cloud-based platform that helps you monitor and manage your Logitech video collaboration devices.
You can access Logitech Sync here: https://sync.logitech.com/hub/syncapp?posts.view=downloads
Once you have Sync set up, it will automatically notify you of available firmware updates for your connected devices. Follow the on-screen prompts to update your Rally Camera.
2. Video Recording of the Issue
To help diagnose the problem, it's incredibly helpful for our support team to see and hear the issue firsthand. Please record a short video demonstrating the noise your Rally Camera is making when it moves.
When recording, try to:
Capture the camera's movement that produces the noise.
Ensure the audio in the video is clear enough to pick up the specific sound.
If possible, try different pan and tilt movements to see if the noise occurs consistently or only during specific motions.
3. Create a Support Ticket and Include the Video
Once you have your video recording, the next step is to open a support ticket with Logitech. Providing the video evidence significantly expedites the troubleshooting process and helps our team understand the nature of the issue, potentially speeding up any warranty claim process if necessary.
How to Open a Support Ticket: You can open a support ticket directly through Logitech Sync.
Click here to open a support ticket: https://hub.sync.logitech.com/contact-support
When filling out the support ticket form, be sure to describe the issue in detail and attach the video recording you made. Mention the steps you've already taken (like checking firmware) to avoid redundant troubleshooting.
By following these steps, you'll provide our support team with the necessary information to efficiently diagnose and resolve the noise issue with your Rally Camera.