Service Options: Quick Comparison

This article explains what to expect from our service tiers for support response time and a few other high-level features. For a complete description of our services you can read more in this article.

Our service tiers include Basic (standard business support, included with all devices), Essential (access to Sync's premium software features, plus Basic support), and Select (premium software features, plus 24x7 white-glove support).

If you purchased Essential or Select services, but are not seeing the benefit reflected for a room, desk, or support ticket, you may need to finish assigning your licenses. See section 2 of this guide for help.

Operating Hours & Response Time

Select: 1-hour response time, operating 24 hours/day, 365 day/year
Essential: 1-business-day response time, operating during business hours
Basic: 1-business-day response time, operating during business hours

Warranty Replacement Speed
Note: warranty replacement shipping not available in all countries

Select: Next business day in most locations (more info here)
Essential: Ground shipping
Basic: Ground shipping

Tech Support

Select: Tier 2 & 3 tech support. Designated point of contact for contracts of 50 licenses or more.
Essential: Tier 1, 2 & 3 tech support. No designated point of contact.
Basic: Tier 1, 2 & 3 tech support. No designated point of contact.

Premium Sync Features
Such as: desk and room booking, remote UI access, and more

Select: included per license
Essential: included per license
Basic: not included

For more details please check out...