How to Submit a Warranty Claim

Your standard Logitech warranty is automatically active from the time you buy the product, so all you need to do is open a support ticket to make a claim. Our goal is to process your claim as quickly as possible, while also making sure to diagnose the cause of the failure to ensure a replacement fixes it right the first time.

Requirements

• Serial Number from the product

• Shipping address

• Description or diagram of your wiring setup

• Description of troubleshooting done and any pertinent information related to the issue

• A video of the issue is optional, but helps expedite the diagnostic process

To file a claim

1. Open a support ticket

2. Choose Warranty Claim as your Issue Type

3. Provide the details mentioned in the section above

4. Submit your request and keep an eye out for our reply!

Ready to file a warranty claim? Get started here

Tips and Best Practices
The following are strongly recommended to ensure the best warranty experience:

• Be ready to provide follow-up information, in case we need additional details to validate the failure

• Let us know if the device ever worked as intended, or if it failed out of the box

• Include how many devices are affected

• Describe when the issue started