Will my old tickets be available from the Business Support website or the Services Portal?
Tickets Imported From Services Portal Linked to Your Sync Organization
If you’ve created tickets in the Service Portal account linked to your current Sync organization, these tickets will be automatically moved into Sync Portal and will be available for everyone within your organization under the pertinent spaces.
Tickets Imported From the Business Support site/Services Portal (Not Linked to Sync)
If you’ve previously used your organization’s email address to create tickets in one of the former Logitech for Business support sites (either the Business Support site or Services Portal not linked to your Sync account), they will be linked to your email account address instead of your organization’s account. You can find these tickets by navigating to the Support lifesaver icon > Business Support.
These tickets are only visible to yourself (only you can edit them) and won’t be part of the ticket logs of your organization(s) unless you decide to share them with your team. Please note that, if you belong to multiple organizations, tickets will follow your email address to every org you’re part of and you need to be extra careful when sharing them and make sure you’re sharing them with the right team.
How can I share imported tickets with my team?
Important note before you follow the steps below: please be mindful when sharing tickets, especially if you belong to multiple organizations since this action cannot be undone.
Log into your Sync Portal Account.
Navigate to the Support section (life saver icon).
Go to Business Support.
Select the ticket you wish to share.
Click on the MANAGE TICKET button on the top right corner.
Proceed with caution (you won’t be able to revert this action): Click on Share.
Once you share your tickets, your entire organization will be able see them under the All spaces and General sections in Support (lifesaver icon).
FAQs
If someone leaves my organization, will that user's tickets stay in my Sync organization?
Tickets created in Sync (or from a Services Portal account linked to the pertinent Sync organization) will remain in your Sync organization.
Tickets previously opened by the user, either via the Business Support site or a Services Portal account not linked to a Sync organization, but later shared with your Sync organization through “Manage Tickets”, will be accessible for your team to view and edit.
Tickets that were previously opened by that user either from the Business Support site or a Services Portal account not linked to a Sync organization and never shared with your Sync organization via “Manage Tickets” will continue to be linked to that user’s email address instead of your Sync organization when the user leaves.
Need help?
For additional information and FAQs, please see: Logitech Sync.