Will anything change about the speed or quality of support I've been receiving?

You will still receive the same high-quality support you're used to from Logitech for Business when you use Sync for ticketing, and you may even notice some little improvements!

We've tried to make support ticketing in Sync as easy as possible, so we pull the relevant information you've already provided in Sync into your ticket; you can create a ticket for a specific room in your office, and if you've connected a device to that room in Sync, we'll pull in the serial number, platform details, and your contact information, so all you have to do is share the details of what you'd like help with.

If you choose not to connect your devices in Sync, we won't be able to expedite your ticket create process quite as much, but you'll still be able to enjoy our significantly improved ticket management features.