Sync Portal FAQs
Contents
Account and Organization Management
How do I get a Sync Portal account?
For a detailed guide please see the Sync Portal Account Setup Guide.
How do I leave an organization in Sync Portal?
To leave an organization in Sync navigate to System -> Users. Once at the list of users in the organization, select yourself. You can then click the link to leave this Why is my Mac version of Sync not updating automatically?
How do I delete my Sync account?
1. Login to your Sync account from the main Sync Portal page.
2. In the bottom left corner, click the three vertical dots next to your name and select My Profile.
3. Scroll to the bottom of the profile page and select Delete Account. Follow the onscreen prompts to complete the process.
Does Sync Support Multitenancy?
Yes, Sync supports multitenancy. Users can be added to multiple organizations to simplify management across organizations. Simply add a user from the System -> Users page like you normally would. If youâre a user added to multiple organizations, switch between them with the navigation in the bottom left corner.
For further instructions on how to set up multitenancy, click here.
Can I add a role for an MSP or Installer?
Yes. We have a Third Party role that allows you to visually distinguish between your internal users and external parties. This role has full privileges to add, edit, and remove users, rooms, and computers to ensure they can complete their tasks.
Why is the organization name I'm trying to use unavailable?
If you're trying to create an organization and the name states it is unavailable, it's likely reserved for another Sync Portal account. Often, these accounts are created by internal IT or installation teams.
Please contact your internal IT or support teams to find the account owner and request to be added to the organization's portal with the necessary permissions. If you can't identify the owner (e.g., they've left the organization), please contact Logitech support.
Room and Device Management
How do I remove a room from Sync Portal?
To remove a room from the Sync Portal:
Uninstall the client from the room PC.
Log in to the portal, and check the box next to the computer's name.
Click the trash can icon at the top of the list to delete the room.
How do I rename a room from Sync Portal?
By default, a new room will show as the computer name. This may not be the best way to identify rooms. To change the room name do the following:
Click on View to the right of the computer.
Click on the edit button on the top.
Type a new name. This will NOT change the physical name of the computer, only a logical display name.
Why do my rooms keep showing as offline in my Sync Portal Inventory?
Make sure that your organization doesnât have any firewall restrictions that will prevent Sync App from communicating with Sync Portal. If there is a policy in place, please refer to the Firewall Setup Information for Sync article for a list of firewall rules and exclusions. This will ensure complete Logitech Sync functionality.
Note: Make sure you use the latest version of the Sync App to avoid any connectivity issues.
Single Sign-On (SSO)
How can I start Sync Portal from a single use sign on (SSO) page?
We don't support IdP-initiated or single sign on page logins with Logitech Sync.
Please see this article from Okta for a workaround solution: Simulate an IdP-initiated flow with the Bookmark App.
Can Single Sign On be enabled for specific rooms in Sync Portal?
Since Single Sign-On (SSO) is implemented at the organization level, room level activation/deactivation is not possible.