1.1 Getting Started - Create a Sync Portal Account

Logitech Sync Portal is our business device management platform. It offers features like remote monitoring, support ticket management, room and desk booking, and scheduled firmware updates for collaboration devices. This guide helps you create a Sync Portal account and provides some further steps on how to set up your Sync organization.

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Creating a Sync Portal Account

Pre Requisites

• Your business email address.

• You must be using Logitech for Business products. Cloud connection and management of devices is optional. Which devices can be managed with Sync? 

Before setting up an account, we encourage you to contact your IT administrator so that they can invite you to join Sync Portal with the permissions pertinent to your role. If you haven’t received an invitation and need to open a support ticket or you’re the account owner trying to create a new account for your organization, follow the steps below.

1. Navigate to Sync Portal and click on Sign up. 

2. Enter your email address and organization name.

3. Read and accept the Privacy Policy and Terms of Service. Optional: Check the box to receive marketing notifications.

4. Complete the reCAPTCHA challenge.

5. Click on Sign Up and check your email inbox to verify your account.

6. Click on Verify My Email in the email you’ll receive.

7. On the next screen, fill out all required fields and click on Continue.

8. Once your account is verified, you’ll receive a welcome email with steps to start using Sync Portal’s features.

Note: There are a few scenarios in which the steps above may be slightly different once you’ve entered your email address and organization’s name:

• If you see the options Request access and Create a new organization, this means that someone with your email domain has set up a Sync organization with the same name. You can request access by clicking Request access; or set up a separate organization while waiting for approval (this path is only recommended if you urgently need to open a support ticket).

• If prompted only with the Create a new organization option, this means that the original Organization Name is unavailable but hasn’t been set up by someone with your email domain. Choose a different Organization name to create a new Sync account. 

Note: Once an email address is used as an ‘Owner’ to create a Sync tenant, it cannot be used to create another, or multiple Sync tenants. Where multiple Sync tenants are required, an alias email account could be used to create a new Sync tenant. The previously used email address can then be added to the new Sync tenant as an ‘Owner’ or ‘Admin’ user role.

Set Up Your Sync Organization

If you’re creating an account as the Sync organization owner or administrator, the following resources can help you complete your Sync organization’s setup:

• Sync Admin Guide: This collection of guides covers all aspects of your Sync platform administration.

• User Management Guide: This guide details how to add, modify, and manage IT users within Sync.

• Sync Ticketing Guide: This guide explains how to create, manage, and track support tickets within Sync.

• Licensing Guide: This guide provides a complete overview of Logitech Services and license management.

For additional information and answers to frequently asked questions, click here: Logitech Sync.

Deleting a Sync Organization

It is currently not possible to delete a Sync organization or tenant account directly through the Sync portal. Once an organization is created, it remains in the system database. However, you can effectively decommission your organization by removing all managed assets and access.

Steps to decommission your Sync organization

If you no longer wish to use your Sync organization, we recommend taking the following steps to clear your data:

• Remove all devices: Navigate to the Inventory tab and delete all connected room systems, webcams, and peripherals.

• Delete all users: Navigate to Users and remove all invited administrators and viewers.

• Delete room profiles: Go to Meeting Rooms and delete any created room hierarchies or locations.

• Revoke integrations: If you have linked the account to any third party services, disconnect those integrations from the Settings menu.

If you require the permanent deletion of the Sync organization, please contact Logitech Support for additional assistance. 

Need help?

If you have any further questions or require additional assistance, please reach out to Logitech Business Support. For products outside Logitech's For-Business portfolio, please visit our consumer support site.