Why would Sync provisioning fail?
If you are unable to provision your device to Logitech Sync, or the provisioning process fails repeatedly, it is often due to network security restrictions or room configuration conflicts.
Network Security Policies
Strict network security policies may prevent the device from communicating with the Sync cloud. Verify you are following Sync/CollabOS firewall guidelines on the network your device is connected to. For more information on the required ports and domains, please see Firewall and Proxy Setup Information for Sync.
Room Provisioning Conflicts
You cannot have two CollabOS host devices provisioned to the same room. For example, a RoomMate and a Rally Bar in Appliance mode (Android) must be provisioned as two separate rooms in the Sync Portal. Try creating a new Sync room if you experience issues provisioning a device to an existing room that already contains a host device.
Contact Support
If you are still experiencing issues after verifying your network and room settings, please create a support ticket.