Why is my Tap IP showing “Cannot connect to device” when the connected camera is in BYOD mode?

When using your Tap IP to control either a Rally Bar or Rally Bar Mini while using Zoom Room on Android or Microsoft Teams Room (MTR) on Android, if the Rally Bar or Rally Bar Mini is used for BYOD mode (another device connects to it via USB) then your Tap IP will display the message “Cannot connect to device”.

While your Tap IP display will be functional and admin will be able to access CollabOS, you will be unable to control your Rally Bar or Rally Bar Mini from your Tap IP until the device connected via USB is unplugged.