Offline firmware updates for headset

In this article, you will see how to configure Logi Tune to apply firmware updates to supported Logitech headsets without an internet connection. This gives IT admins have more direct control over which updates reach their users in any environment.

Prerequisites

• Logi Tune 3.14 or later installed on the end users computer.

  • MSI (Windows) or PKG (macOS) installers are required and available from your Logitech Sync account using the personal devices bulk provisioning package.

• Regular firmware (OTA) updates must be disabled in deployed Logi Tune installs before offline updates will take effect.

  • If OTA updates remain enabled, Logi Tune will continue retrieving firmware from Logitech servers and will not use local files. (see instructions below)

• Firmware files for your supported devices must be obtained from your Logitech account representative or Customer Success manager.

• Supported headsets: Zone Wireless 2 ES for Business, Zone Wired 2 for Business

Getting started

1. Run the Logi Tune installer you have downloaded from your Sync account with the DISABLEOTAFWUPDATE parameter to disable OTA firmware updates.

Windows:

   msiexec /i <path_to_logitune_msi> /quiet /qn DISABLEOTAFWUPDATE=1

macOS: Pass the parameter via a .plist file using the installer command.

   sudo installer -pkg <path_to_logitune_pkg> -target / -applyChoiceChangesXML <path_to_choice_plist>

.plist file example:

xml

   <?xml version="1.0" encoding="UTF-8"?>
   <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN"
   "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
   <plist version="1.0"><array>
     <dict>
       <key>attributeSetting</key>
       <integer>1</integer>
       <key>choiceAttribute</key>
       <string>selected</string>
       <key>choiceIdentifier</key>
       <string>DISABLEOTAFWUPDATE</string>
     </dict>
   </array></plist>

2. Place the firmware files provided by Logitech into the Administration directory on the target machine.

   1. Windows: C:\Program Files\Logitech\LogiTune\data\administration

   2. macOS: /Library/Application Support/logitune/Administration

Note: To get the offline firmware files, please contact your Logitech account team.

3. Log out of the operating system and log back in. Logi Tune will scan the Administration directory on startup and apply the firmware to any connected supported device.

Deploying across multiple machines

To roll this out at scale, use your ITDM tooling to run the installer with the DISABLEOTAFWUPDATE parameter and distribute the firmware files to the Administration directory on each target machine. Logi Tune detects the files automatically on next login.

1. Run the installer with the DISABLEOTAFWUPDATE parameter on each target machine using your ITDM tool.

2. Push the firmware files to the Administration directory path on each target machine.

3. If multiple firmware versions are present in the directory, Logi Tune will select the one with the highest version number automatically — no additional configuration is needed.

Limitations

• Offline firmware updates only apply when OTA firmware updates are disabled. Both methods cannot run simultaneously.

• Firmware files placed in the Administration directory persist through Logi Tune app updates and uninstallation. ITDM scripts that place these files should account for cleanup if file removal is required later.

• To re-enable OTA firmware updates, run the installer again using the ENABLEOTAFWUPDATE parameter in place of the DISABLEOTAFWUPDATE parameter. This preserves all existing user settings for connected devices.

Tips

• On machines where Logi Tune is already installed, run the installer with the DISABLEOTAFWUPDATE parameter as an upgrade rather than uninstalling first. This preserves all existing user settings for connected devices.