My headset doesn't turn on

If your headset is not turning on, the headset may be running out of battery power. Use the USB cable to charge the headset. The headset indicator light will display a pulsing white light while the headset charges. You can also use the Logi Tune app to check the headset battery level.

If the issue persists, perform a hardware reset on your headset

1. Press and hold the Call button and ANC button at the same time.

2. Slide the power slide to pairing position (towards the Bluetooth icon).

3. Release all three buttons at once.

Alternatively, you may keep the charging cable plugged in and perform a factory reset on your headset. Please follow the step-by-step instructions outlined in the Factory Reset article.

If you’re still experiencing connection issues, please contact Support.