Logitech Headsets Compatible with Five9
In the article, you will find information about the compatibility of Logitech headsets with Five9 software. Below is a list of headsets that are tested compatible along with their functionalities.
Headset
Compatible with Five9?
Zone Vibe Wireless
Yes
Zone Wireless 2
Yes
Zone 305
Yes
Zone Wired
Yes
Zone Wired Earbuds
Yes
Summary
Mute/Unmute
Call Button
Volume Control
Reconnection
Wireless Headsets
Physical mute button does not synchronize with Five9's mute commands.
The call button is non-functional within Five9, requiring agents to use the Five9 interface for call handling.
Volume level changes do not trigger On-Screen Display (OSD) notifications.
Reconnection can be delayed up to 10 seconds and may require a manual refresh and re-selection in Five9 if Windows does not automatically reconnect.
Wired Headsets
N/A
N/A
Wireless Headsets
Headsets
Zone Vibe Wireless / Zone Wireless 2 / Zone 305
Connection
Bluetooth
With Receiver
Compatibility
Yes
Yes
Mute/Unmute
Agents may find that the physical mute button on their Logitech headsets doesn't synchronize with Five9's mute/unmute commands. This is because the HID command cannot be recognized by Five9 software. While the action doesn’t reflect within the Five9 application, the rotate-to-mute function or the mute button on the headset still works properly to control the audio input.
Volume Control
During calls, users usually depend on on-screen display (OSD) notifications to monitor volume levels. However, when these headsets are used with Five9, such notifications are absent. As a result, agents may need to rely on auditory cues or alternative methods to verify volume levels.
Call Button
Logitech headsets typically feature a call button for initiating or terminating calls. However, when used with the Five9 platform, this button becomes non-functional. Agents need to use the Five9 interface directly to manage calls. The main controls for handling calls are the "End the Call" buttons, or agents may choose to set the disposition to "No disposition" within the Five9 user interface.
Wired Headsets
In this context, "Zone Wired" and "Zone Wired Earbuds" refer to the specific models of wired headsets being discussed.
Mute/Unmute
Agents may find that the physical mute button on their Logitech headsets doesn't synchronize with Five9's mute/unmute commands. This is because the HID command cannot be recognized by Five9 software. While the action doesn’t reflect within the Five9 application, the rotate-to-mute function or the mute button on the headset still works properly to control the audio input.
Call Button
Logitech headsets are typically equipped with a call button intended to initiate or terminate calls. However, within the Five9 platform, this button becomes ineffective. Agents must use the Five9 interface directly to control calls. The primary methods for managing calls include using the "End the Call" buttons or setting the disposition to "No disposition" within the Five9 user interface.
FAQ & Troubleshooting
Windows cannot detect or reconnect the wireless headset.
When a wireless headset disconnects — such as when Bluetooth is toggled off and on — it may take up to 10 seconds for audio to reroute back through the headset. Additionally, Windows may not automatically detect or reconnect the headset. To resolve this issue, agents are advised to refresh the Five9 softphone web page and reselect the headset from the list of available devices to resume normal functionality.