My Zone Wireless 2 headset lost its Bluetooth connection

Your headset should automatically reconnect if your Bluetooth signal is lost. If it doesn’t, it only takes a few steps to get it connected again:

1. Turn your headset off by sliding the power switch down to the power icon.

2. After two seconds, turn the headset back on by sliding the power switch to the middle 

3. Wait for it to connect.

4. If this doesn’t resolve the issue, you may try to repair the headset or restart your phone’s Bluetooth connection.

• To repair the headset,

1. Slide the power switch to the Bluetooth icon and hold for 2 seconds

2. Light indicator on the headset will flash blue rapidly.

3. Open Bluetooth settings on your device.

4. Select ‘Zone Wireless 2’ in discoverable devices.

5. Once successfully paired, the light indicator will turn solid white

• To restart your phone’s Bluetooth connection:

  • Set your phone to airplane mode.

  • Wait ten seconds and then switch airplane mode off.

  • If your headset still doesn’t reconnect, open your phone’s settings and tap on Bluetooth.

  • Tap on your headset from the list of available known devices.

If you’re still experiencing connection issues, please contact Support.