4.3 How to Submit a Bug Report
If you encounter an issue with the following products, you can send a bug report to Logitech Business support. Your report will help our team to quickly troubleshoot and resolve the issue:
Rally Board 65
Rally Bar
Rally Bar Mini
Rally Bar Huddle
MeetUp 2
RoomMate
Tap IP
Tap Scheduler
Before you send a bug report, we recommend opening a ticket with prosupport.
Note: Rally Bar, Rally Bar Mini, and Rally Bar Huddle equipped with CollabOS 1.13.0 or higher support Video and Audio bug reporting. A connected touch controller is necessary for submitting Video and Audio bug reports from the roo
In-Room Options
On-Device Settings
Supported devices:
Rally Board 65
Rally Bar
Rally Bar Mini
Rally Bar Huddle
MeetUp 2
RoomMate
Tap IP
Tap Scheduler
Open device settingsĀ and select About.
Tap on Report an issue.
Ā
Hardware Button
Supported devices: Rally Board 65, Rally Bar, Rally Bar Mini, RoomMate
Press the ā» Reset button 3 times to automatically generate a bug report and send it to Logitech if an internet connection is present.
Sync App
Supported devices:
Rally Board 65 (Coming Soon)
Rally Bar
Rally Bar Mini
Rally Bar Huddle
MeetUp 2
Connect the device to the room PC and open the Sync app (Download here)
Select the device
Click ā®Ā menu icon and select Report an Issue.
Remote Access Options
Local Network Access
Supported devices:
Rally Board 65
Rally Bar
Rally Bar Mini
Rally Bar Huddle
RoomMate
Tap IP
Tap Scheduler
Activate andĀ loginĀ to Local Network Access.
Navigate to AboutĀ and click REPORT AN ISSUE.
Sync Portal
Supported devices:
Rally Board 65
Rally Bar
Rally Bar Mini
Rally Bar Huddle
MeetUp 2
RoomMate
Tap IP
Tap Scheduler
Log into Sync Portal.
Navigate to InventoryĀ in the āMeeting Roomsā tab, and then select the appropriate device.
Click ā® menu icon and select Send bug report.
Report Issue with Video
To report a video issue, you must be in Room or have Remote UI Access.
Go to device settings and select About.
Select Report issue.
Select Report issue with Video
Report Issue with Audio
To report an audio issue, you must be in Room or have Remote UI Access.
Go to device settings and select About.
Select Report issue.
Select Report issue with Audio