4.3 How to Submit a Bug Report

If you encounter an issue with the following products, you can send a bug report to Logitech Business support. Your report will help our team to quickly troubleshoot and resolve the issue:

• Logitech Rally Bar

• Rally Bar Mini

• Rally Bar Huddle

• MeetUp 2

• RoomMate

• Tap IP

• Tap Scheduler

Before you send a bug report, we recommend opening a ticket with prosupport.

Note: Rally Bar, Rally Bar Mini, and Rally Bar Huddle equipped with CollabOS 1.13.0 or higher support Video and Audio bug reporting. A connected touch controller is necessary for submitting Video and Audio bug reports from the roo

In-Room Options

On-Device Settings

Supported devices:

• Rally Bar

• Rally Bar Mini

• Rally Bar Huddle

• MeetUp 2

• RoomMate

• Tap IP

• Tap Scheduler

1. Open device settings and select About.

2. Tap on Report an issue.

Hardware Button

Supported devices: Rally Bar, Rally Bar Mini, RoomMate

1. Press the ↻ Reset button 3 times to automatically generate a bug report and send it to Logitech if an internet connection is present.

Sync App

Supported devices:

• Rally Bar

• Rally Bar Mini

• Rally Bar Huddle

• MeetUp 2

1. Connect the device to the room PC and open the Sync app (Download here)

2. Select the device

3. Click ⋮ menu icon and select Report an Issue.

Remote Access Options

Local Network Access

Supported devices:

• Rally Bar

• Rally Bar Mini

• Rally Bar Huddle

• RoomMate

• Tap IP

• Tap Scheduler

1. Activate and login to Local Network Access.

2. Navigate to About and click REPORT AN ISSUE.

Sync Portal

Supported devices:

• Rally Bar

• Rally Bar Mini

• Rally Bar Huddle

• MeetUp 2

• RoomMate

• Tap IP

• Tap Scheduler

1. Log into Sync Portal.

2. Navigate to Inventory in the “Meeting Rooms” tab, and then select the appropriate device.

3. Click ⋮ menu icon and select Send bug report.