Critical Update Required for CollabOS Devices Utilizing Teams Rooms on Android

July 18, 2023

Microsoft has announced the retirement of CNS Service API support for older applications on Teams Rooms on Android. To avoid disruption, please ensure that impacted CollabOS devices with Teams Rooms on Android are updated to Teams app version 1449/1.0.96.2024020802 or greater.

Updates must be completed before Sept 30, 2024, to avoid disruption.

Impacted products

• Teams Rooms on Android devices on versions 1449/1.0.96.2024020802 or lower

• Rally Bar with CollabOS version 1.11.291 or lower

• Rally Bar Mini with CollabOS version 1.11.291 or lower

• Rally Bar Huddle with CollabOS 1.11.166  or lower

• RoomMate with CollabOS 1.11.232 or lower

• Tap IP with CollabOS 1.11.202 or lower

Products not impacted

This change will not affect Teams Rooms on Windows, Surface Hub devices, or Teams Panels.

• Teams Rooms on Android devices on versions 1449/1.0.96.2024020802 or higher

• Rally Bar with CollabOS 1.12.264 or higher

• Rally Bar Mini with CollabOS 1.12.264 or higher

• Rally Bar Huddle with CollabOS 1.12.135 or higher

• RoomMate with CollabOS 1.12.240 or higher

• Tap IP with CollabOS 1.12.184 or higher

• Dock Flex

• Tap Scheduler

What features are impacted if I don’t update?

Teams Rooms on Android: 

• The retirement of the CNS Service API will impact incoming call notifications (one-on-one calls, group calls) and proximity-based meeting join scenarios.

Timeline

• By the end of September 2024, Microsoft will stop supporting the legacy services infrastructure for chat messaging. 

• Updates must be completed before Sept 30, 2024, to avoid disruption.

How to update

See article: How to Update CollabOS Devices or Update Microsoft Teams devices remotely via Teasm Admin Center.