How do updates work for Rally AI Camera / Rally AI Camera Pro?
Updates when connected to a CollabOS Host
When a Rally AI Camera or Rally AI Camera Pro is connected to a Logitech CollabOS device, the CollabOS device or host keeps the camera's CollabOS version up to date. This article explains when camera updates occur, what is required for the updates to work, and how to start an update manually.
Before You Begin
Your CollabOS device must be connected to the internet. CollabOS updates for the Rally AI Camera or Rally AI Camera Pro are published on the Logitech update servers. It is not packaged in the CollabOS update for the host. If the CollabOS host does not see an update, the connected Rally AI camera will also not have an update.
While both hosts and peripherals are CollabOS devices, each has its own CollabOS version. When keeping systems up to date, both hosts and peripherals should be updated. When peripherals are connected to CollabOS host devices, this is typically automatic and requires no additional action.
Keep the camera plugged in and turned on during the update. Unplugging or turning off the host device stops the update. If this happens, reconnect the camera or restart the host device to start the update again.
What triggers a Camera Update on CollabOS
Your CollabOS device automatically checks for the latest CollabOS version for the Rally AI Camera / Rally AI Camera Pro automatically in three situations:
When the camera is connected
Connecting the camera to the CollabOS host device, or unplugging it and plugging it back in, starts a check for the latest CollabOS version for the Rally AI Camera / Rally AI Camera Pro.
When the CollabOS host device restarts
After a restart, the CollabOS host detects the connected camera and checks for the latest CollabOS version for the Rally AI Camera / Rally AI Camera Pro.
When the CollabOS host is updated
After a CollabOS update on the CollabOS host, the host detects the connected camera and checks for the latest CollabOS version for the Rally AI Camera / Rally AI Camera Pro.
If a new CollabOS version is available
When a new CollabOS version is available, the CollabOS host downloads it from the Logitech cloud and then installs it on the camera. If the camera is already up to date, no action is taken.
How to Manually Start a Camera Update on CollabOS
When a CollabOS host update finishes, the CollabOS host will immediately check for available peripheral updates. It is not typical to need to manually prompt an update.
To manually check for and install a new camera CollabOS version, admins can use either of these methods:
Option 1: Restart the CollabOS device
Confirm the CollabOS host is connected to the internet.
Restart the CollabOS host.
Leave the camera connected. The update starts automatically after the restart if a new CollabOS version is available.
Option 2: Reconnect the camera
Confirm the CollabOS host is connected to the internet.
Unplug the camera's USB cable from the CollabOS host.
Plug the USB cable back in. The update starts automatically if a new CollabOS version is available.
Note: Plan updates outside of scheduled meetings. The system is not available while CollabOS is being installed.
Rooms With More Than One Camera
If more than one Rally AI Camera or Rally AI Camera Pro is connected to the same CollabOS device, every connected camera is checked and updated during an update cycle. All cameras are inspected and updated sequentially if applicable. Allow extra time for all cameras to finish before the room is used for a meeting.
Updates when connected to Sync App
Updates to devices connected through Sync App are simple. For a detailed walkthrough, see this Hub page.
Updates via Service Providers
Updates for Microsoft Teams Rooms on Windows (MTRoW)
Rally AI Camera and Rally AI Camera Pro will be updatable via Windows Update on Microsoft Teams Rooms on Windows (MTRoW). For current versions and update details, please see this Hub page.
Updates for Microsoft Teams Rooms on Android (MTRoA)
Updates for devices connected to Microsoft Teams Rooms on Android CollabOS devices are handled by the CollabOS host as detailed above.
Updates for Zoom Rooms on Windows (ZRoW)
Updates for devices used with Zoom Rooms on Windows are handled through Sync App. See the instructions above. Updating these devices through the Zoom Device Management portal is coming soon.
Updates for Zoom Rooms on Android (ZRoA)
Updates for devices connected to Zoom Rooms on Android CollabOS devices are handled by the CollabOS host as detailed above.