2.4 Meeting Rooms - Insights

Contents

You'll be able to find information regarding the following Sync Insights topics, you can also navigate to them directly from the table of contents below:

Insights provides more useful information about your rooms like occupancy, meeting usage, and other info. You can also set the occupancy limit. 

Note: To learn more about what Service levels include Insights, please visit Logitech Services Description & Overview post.

Enable Insights

To use the Insights feature within Sync, follow the instructions below for setup and configuration.

Firewall Setup

Please ensure your Firewall and Proxy settings are set up for Sync to function on a secure network. 

For CollabOS devices (Rally Bar/Rally Bar Mini/RoomMate), please also follow the Firewall Settings from the CollabOS Guide. 

Assign Licenses

Next, assign Sync Plus/Select licenses in Services Portal: https://select.logitech.com/LSC_VF_UserLoginPage  

Note: If this is the first time you are trying to access the Service Portal, please check your email for the welcome email you should have received from Logitech.

• eg. 

Once you have accessed the Service Portal successfully, assign a Select/Sync Plus license to the room(s) you want to use Logitech Insight with. 

To assign Select or Sync Plus licenses to meeting rooms:

1. Navigate to the “Rooms” screen.

    

2. Select the meeting rooms that you want to assign licenses to.

• Make sure you do not select licensed meeting rooms.

3. Click on the Assign Licenses button and follow the prompts.

• If you have purchased both Select and Sync Plus, you will be required to select a service type and a specific contract to be assigned to the selected rooms.

Configure Devices

Once your room(s) have Select/Sync Plus licenses associated with them, next you’ll configure your video conferencing devices to support Logitech Insights. 

For non-CollabOS devices (Rally Systems / MeetUps) please ensure that the latest available firmware is installed.

For Rally Systems please see: Downloads - Rally

For MeetUp please see: Downloads - MeetUp

You can also install firmware updates from the Logitech Sync Portal: https://sync.logitech.com/login

Once the device(s) is up to date please ensure that the RightSight is enabled.

Notes:

• For Logitech MeetUP and Rally Systems “Dynamic” Mode has to be selected from the camera menu to ensure people counting is working as intended.

• For Rally Bar and Rally Bar Mini “Dynamic” or “on Call Start” can be selected. 

For Rally Bar/Mini/RoomMate, RightSight is enabled under Logitech Settings > Camera > RightSight toggle > On.

Room Occupancy can be set to “Always ON” or "Only during meetings" under “Camera” settings. (This doesn't apply to RoomMate as this device depends on an external camera.)

When using Rally Bar/Mini in appliance mode, Connectivity TCP/IP needs to be connected under Logitech Settings > Connectivity > TCP/IP details. 

Insights Overview 

Once you have fulfilled the above instructions, you will be able to view Insights for your Meeting Rooms in Sync. 

1. Open the following link: https://sync.logitech.com/login and enter admin email and password to login.

2. Go to MEETING ROOMS.

3. Click on Insights.

4. This report is generated by the last 30 days and  you can see the report by groups, subgroups or rooms. 

Main Graph 

• Horizontal

  • Room usage - If the activity is right of the center it means that room is being utilized more the day.If the activity is left of the center it means that room is not being used frequently.

• Vertical

  • Seat usage - If the room activity is up of the center it means that room is overcrowded and if the room activity is down the center it means that room is not being fully utilized. 

The best scenario for the rooms is the activity on the center of the Graph. This means that the room is normally occupied and not overcrowded.

 You can activate or change the occupancy limit depending on your needs here:

• Insights > Occupancy limit 

1. Enable occupancy limit and select the percent that you want to define the occupancy. After entering the required options, click on the Confirm button to save the changes.

2. Then, you can select a node or zone in your graph to get detailed occupancy information.

3. Selecting a zone: 

• Selecting a node: 

Individual Room Insights

You can get detailed room insights information here: 

1. Go to Insights > Select group or subgroup > Select the room that you want to check

    

2. A new screen will appear with the same information as the main page, but now focused on the selected room.

    

3. In the Room graph, you can change it by:

• History

  • Here you can see the room and seat usage history, the purple rectangles represent the seat usage and if the square color is bold that normal it represents the seat occupancy percentage. The marked orange squares represent an occupancy limit violation. 

• Note: If you move the cursor over the graph you will see detailed usage information.

• Typical

  • Here you can see the meeting usage by week day.

• Note: If you move the cursor over the graph you will see detailed usage information.

Out-of-Meeting Occupancy in Sync

Out-of-meeting occupancy refers to a feature introduced in Logitech Sync Plus that provides data regarding room occupancy even when conference cameras are not actively in use during meetings. Users can enable this feature within their device group settings by selecting the conference camera and ensuring that the "insights with sync plus or Logitech select" option is set to "always on." Accessing the data on the "insights" page in Sync allows users to examine room usage patterns, with purple data denoting meeting activity and grey data indicating room occupancy outside of scheduled meetings, facilitating data-driven decisions regarding room and device utilization. 

Non-global Sync Plus Tenants

Customers on non-global sync tenants such as EU, France and Canada are still eligible for Logi Sync Plus support & services. But the Service SELECT Contracts portal cannot sync the data from Sync Portal in different regions (like Canada and Europe) due to Data Privacy/Storage. 

For customers on the EU, French and Canadian Sync server: Organization, Room & Device details can be uploaded directly to Select Service portal without integrating with Sync.

Note:Features like Insights, Room Analytics and Alerts will continue to be available. 

1. First navigate to your Sync tenant and log in as an administrator.

2. Select all rooms you’d like to import.

3. Click “download data.” Save the CSV file on your local computer.

4. Navigate to your Service portal.

5. In the Rooms page, click "Add rooms" > "Import from CSV."

6. Navigate to the Support tab of your Service portal and raise a ticket with the request to enable Insights as a free trial for Sync EU users. 

Sync Insights FAQs

If you couldn't find the information you were looking for, you may want to take a look at the following Insights FAQs article.