Enabling Insights

Contents

You'll be able to find information regarding the following Sync Insights topics, you can also navigate to them directly from the table of contents below:

Interested in trying Insights? Learn more about the Essentials Service Trial here.

Insights provides more useful information about your rooms like occupancy, meeting usage, and other info. You can also set the occupancy limit. 

Note: To learn more about what Service levels include Insights, please visit Logitech Services Description & Overview post.

Enable Insights

To use the Insights feature within Sync, follow the instructions below for setup and configuration.

Firewall Setup

Please ensure your Firewall and Proxy settings are set up for Sync to function on a secure network. 

For CollabOS devices (Rally Bar/Rally Bar Mini/RoomMate), please also follow the Firewall Settings from the CollabOS Guide. 

Assign Licenses

Next, you'll need to assign licenses. You can learn more about it in the Contracts and License Management Article.

Configure Devices

Once your room(s) have Select/Sync Plus licenses associated with them, next you’ll configure your video conferencing devices to support Logitech Insights. 

For non-CollabOS devices (Rally Systems / MeetUps) please ensure that the latest available firmware is installed.

For Rally Systems please see: Downloads - Rally

For MeetUp please see: Downloads - MeetUp

You can also install firmware updates from the Logitech Sync Portal: https://sync.logitech.com/login

Once the device(s) is up to date please ensure that the RightSight is enabled.

Notes:

• For Logitech MeetUP and Rally Systems “Dynamic” Mode has to be selected from the camera menu to ensure people counting is working as intended.

• For Rally Bar and Rally Bar Mini “Dynamic” or “on Call Start” can be selected. 

For Rally Bar/Mini/RoomMate, RightSight is enabled under Logitech Settings > Camera > RightSight toggle > On.

Room Occupancy can be set to “Always ON” or "Only during meetings" under “Camera” settings. (This doesn't apply to RoomMate as this device depends on an external camera.)

When using Rally Bar/Mini in appliance mode, Connectivity TCP/IP needs to be connected under Logitech Settings > Connectivity > TCP/IP details. 

Non-global Sync Plus Tenants

Customers on non-global sync tenants such as EU, France and Canada are still eligible for Logi Sync Plus support & services. But the Service SELECT Contracts portal cannot sync the data from Sync Portal in different regions (like Canada and Europe) due to Data Privacy/Storage. 

For customers on the EU, French and Canadian Sync server: Organization, Room & Device details can be uploaded directly to Select Service portal without integrating with Sync.

Note:Features like Insights, Room Analytics and Alerts will continue to be available. 

1. First navigate to your Sync tenant and log in as an administrator.

2. Select all rooms you’d like to import.

3. Click “download data.” Save the CSV file on your local computer.

4. Navigate to your Service portal.

5. In the Rooms page, click "Add rooms" > "Import from CSV."

6. Navigate to the Support tab of your Service portal and raise a ticket with the request to enable Insights as a free trial for Sync EU users. 

Sync Insights FAQs

If you couldn't find the information you were looking for, you may want to take a look at the following Insights FAQs article.