Calendar Sync Troubleshooting

This article applies to Tap Scheduler, Tap IP, and Tap Cat5e based systems. If you are experiencing issues relating to calendar synchronization, please try the following steps:

Teams Rooms

If you are running into calendar synchronization issues on a Teams Rooms based system, try the following:

Resource accounts

Ensure your associated Teams Rooms account is configured as needed for proper calendar integration. Below you will find the necessary Microsoft support articles to cover the full process:

• Room resource account creation

• Assigning licenses to room resource accounts.

• “Cannot fetch calendar” error message troubleshooting.

• Teams Rooms required networking configurations

Updates

In some cases, out-of-date Teams Rooms app versions can result in calendar synchronization halting. Please ensure your system is on the latest Teams Rooms app version available.

1. Navigate to your Teams Admin portal

2. Find your room

3. Check for updates

Zoom Rooms

If you are running into calendar synchronization issues on a Zoom Rooms based system, try the following:

Reauthenticate

You can click the sync button on the calendar page to see if any errors come up when trying to sync. You can also re-authenticate the dedicated user in case the credentials have changed.

Certifications

To check if have your certificate loaded you can follow these steps:

1. Navigate to the Zoom Admin web interface > Room Management > Zoom Rooms > Account Profile > Device Management > Server Certificate for Zoom Rooms

Google account specific

When using a Google account please use the "Reauthorize" Google Workspace account used to sync Calendars with Zoom.

1. Navigate to the Zoom Admin web interface > Room Management > Calendar Integration > click "Reauthorize" button.

Updates

In some cases, out-of-date Zoom Rooms app versions can result in calendar synchronization halting. Please ensure your system is on the latest Zoom Rooms app version available.

1. Navigate to your Zoom Device Management portal

2. Find your room

3. Check for updates

Networking

If you are running into calendar synchronization issues on a custom network configuration, please try the following:

Connection

Ensure your host system has a stable internet connection. While Wi-Fi based systems are often supported, typically hard-wired ethernet connection configurations are recommended for the best possible connection and data speeds.

Alternative network

In some situations, a custom network configuration can result in restrictive policies that prevent Teams from communicating calendar updates to the system.

1. Connect your host device to an alternative network if possible (WiFi Hotspot, alternative subnet, etc)

2. Reboot your system

3. Confirm if the calendar begins syncing as expected.

Configuration

Each platform has its own set of network configuration rules. It is crucial to ensure these are met for your system network.

• Zoom Rooms configuration settings

• Teams Rooms configuration settings

• CollabOS firewall & proxy settings

Further Assistance

If you continue to experience issues after following these steps, please contact Logitech support for further assistance.