How do I factory reset my device?

This guide covers the factory reset process for a wide range of CollabOS devices.

Important: Performing a factory reset of your device will reset all of the settings on your device including the username and password used to access it via Local Network Access (LNA). It will also sever the connection See the section at the end of the article titled “Re-configure Local Network Access” for more information on reconfiguring LNA.

On Device

Rally Bar / Rally Bar Mini / Rally Bar Huddle

1. Turn OFF the device by unplugging the power supply cable OR pressing the power button for 10 seconds.

2. Press and hold the Reset button. The Reset button is the button third from the right. It is an oblong shaped button with the ↻ symbol below it.

   

3. Without releasing the Reset button, reconnect the power supply OR press the power button.

4. The device will go through another power cycle when it powers on and show a circle image as it is erasing data. (approximately 20 seconds).

5. Release the reset button after approximately 20 seconds. When the device turns on again, it will be at the standard out-of-box screen and reset to factory settings.

Roommate 

1. Turn OFF the device by unplugging the power supply cable OR pressing the power button for 10 seconds.

2. Press and hold the Reset button. The Reset button is the far left button (button 3 pictured below). It is an oblong shaped button with the ↻ symbol below it.

   

   • Button 1: Power

   • Button 2: Pairing 

   • Button 3: Reset 

3. Without releasing the Reset button, reconnect the power supply OR press the power button.

4. The device will go through another power cycle when it powers on and show a circle image as it is erasing data. (approximately 20 seconds).

5. Release the reset button after approximately 20 seconds. When the device turns on again, it will be at the standard out-of-box screen and reset to factory settings.

MeetUp 2

1. Turn OFF the device by unplugging the power supply cable OR pressing the power button for 10 seconds.

2. Press and hold the Reset button. The Reset button is the button third from the right. It is an oblong shaped button with the ↻ symbol below it.

   

3. Without releasing the Reset button, reconnect the power supply OR press the power button.

4. The device will go through another power cycle when it powers on and show a circle image as it is erasing data. (approximately 20 seconds).

5. Release the reset button after approximately 20 seconds. When the device turns on again, it will be at the standard out-of-box screen and reset to factory settings.

Tap IP & Tap Scheduler

1. Ensure your Tap IP or Tap Scheduler is powered on

2. Press and hold (A) Pinhole Button for 5 seconds

3. Press (B) Reset button

4. Release (B)

5. Release (A)

Tap IP

Tap Scheduler

CollabOS Settings

Tap / Tap IP / Tap Scheduler

• For Tap IP, you can choose to reset either the Tap IP or the paired host device.

• For Tap Scheduler, a reset using this process will reset Tap Scheduler.

• For Tap with Cat5e kit, a reset using this process will reset the host CollabOS device.

1. Navigate to the CollabOS settings menu

   1. Select your device at the top (Tap IP only)

2. Select About 

   

3. On the About page select Factory Reset

   

After either method of Factory Reset, the device will go through another power cycle when it powers on and show a circle image on the display as it is erasing data.

Re-configure Local Network Access (LNA)

If you’ve accessed Settings your Rally Bar, Rally Bar Mini or Rally Bar Huddle through Local Network Access (LNA), then a factory reset has also reset the username and password for your device along with all the other settings you’ve configured previously. You will need to reconfigure all of these settings again.

You can access and reconfigure the username and password via LNA through Sync Portal. For more information, visit the Local Network Access section of our CollabOS Guide.