How can I get my Logitech RoomMate to recognize my audio device?

If your audio device isn’t recognized by the Logitech RoomMate, it may need to be added to the device Safelist. To see a list of currently safelisted audio devices, please see RoomMate Certification and Compatibility Information.

To request a device to be added, please contact Logitech Support and include the following information about your device:

• Device Name

• VID (Vendor ID)

• PID (Product ID)

Note: Requests to have a device safelisted may take 4-8 weeks.

To find PID & VID on Windows:

1. Go to Control Panel > Device Manager and find your USB device.

2. Double click the device or right click and select Properties.

3. Go to the Details tab and select Hardware ID to view its PID and VID.

To find PID & VID on Mac:

1. Go to About this Mac > Overview > System Report.

2. Under Hardware, select USB.

3. Find your USB device and select it to view its PID and VID.