Logitech Services in Sync Portal: Quick Start Guide

The Logitech Sync portal is your command center for configuring premium Logitech services, such as Essential and Select, as well as managing your support tickets. 

When your contract for Essential or Select is processed, you will receive an email from Logitech with guidance on accessing the Sync portal and steps to activate your service's features. Once your rooms and desks have been set up in Sync and your licenses are assigned, you will be ready to fully benefit from your services.

Note: Support ticket management is available to all Sync users, regardless of whether you have purchased a service plan

The steps outlined below are key to getting your Sync organization set up with your contracts.

Step 1: Sign in to / create your Sync organization

Accessing the Sync portal is the first step in centralizing your device management. By signing in or creating a new organization, you establish a secure environment where you can monitor, update, and manage your Logitech video collaboration devices and workspace solutions.

To begin, please sign in to your Sync organization: Logitech Sync Sign In

Note: If your company does not currently have a Sync organization, please see Getting Started - Create a Sync Portal Account. If your company has a Sync organization and you are not a part of it, approach the Sync organization Owner for an invite.

Step 2: Set up rooms in your Sync organization

This section enables you to group conference room hardware together, making it easier to push firmware updates and monitor the health of specific meeting spaces at a glance. 

Once signed in to your Sync organization, the next step is to add your rooms to Sync: Adding your rooms to Sync

Note: If your company does not use Sync for device management, you may set up your rooms manually, so you can assign service licenses and open support tickets against them later.

Step 3: Set up desks in your Sync organization

If your organization manages flexible workspaces or has purchased service plans for desks, configuring desks helps you manage personal collaboration devices across your floor plan. This optional feature provides visibility into desk availability and hardware status, ensuring that hot desking areas and individual workstations are fully operational for employees.

If you have flex desks, you can set them up in your Sync organization by following this guide: Setting up Flex Desks in Sync Portal

Step 4: Assign licenses to rooms & desks

Allocating licenses ensures that your meeting spaces and workstations have access to premium features and advanced insights. This process connects your purchased service plans to specific hardware environments, unlocking enhanced management capabilities and data analytics within the Sync dashboard.

Next, you will assign service licenses to your rooms & desks. Please see Getting Started - Contracts and License Management for relevant information and guidance.

Note: Select Enterprise Plan customers will have all their rooms covered so they are not required to assign licenses to individual rooms.

Step 5: (Optional) Invite your colleagues and partners to the Sync organization

Adding team members to your organization allows for collaborative management of your device fleet. By inviting colleagues or external partners, you can assign specific roles and permissions, ensuring the right people have the necessary access to maintain your workspace technology.

To invite your members who will be managing this Sync organization, please see Invite Additional Users to Your Portal

Requesting Support

If you need further assistance, you can use the Support Tickets feature to submit tickets.

To submit a support ticket

1. Navigate to the Support Tickets screen from the left menu

2. Click Create a ticket

3. Provide as much information as possible in the ticket form fields

4. Upload any relevant attachments

5. Submit the ticket form

Alternatively, you can find our ticket support landing page here.