Viewing Your Active Support Tickets

Ticket visibility varies based on your service tier:

• Basic Service customers can view their tickets here, by logging in / creating an account with the email used to open your ticket.

• Essential and Select customers can view their tickets in our Services Portal by logging in (requires an invitation to your company's account, inquire with your IT Admin for access)

Basic Service customers are able to share their tickets with other users, but cannot currently view all tickets within their company. We are planning to add this capability in the future but do not have a specific date at this time.

Not sure which Service you qualify for? Check out the guide on our Contact Support section.