Can’t Request Support via our Business Support Site? Use Logitech Sync

We sincerely apologize if you’ve experienced technical difficulties trying to contact us through the ticket form on our Business Support website. The good news is that there’s an even better way to request support: by opening a support ticket directly through Logitech Sync, our dedicated portal for business customers. 

We understand that switching support channels may be inconvenient, but we are in the process of migrating all support interactions into Sync, and support ticketing is one of the many features already added to the Sync Portal. 

By starting to use Sync for ticketing now, you will gain access to support right away, but also get ahead of the full migration of support into Sync planned for mid 2026.

Step 1: Access or Create Your Sync Account

1. If you already have an account: Skip to the next step.

2. If you don’t have an account: Sign up for one here or click here if you’d like full instructions.

Step 2: Log In and Create a Ticket

1. Once you’ve logged into Sync, find the Support Tickets option on the left-side menu (look for the lifesaver icon).

2. On the Support Tickets tab, click Create A Ticket in the upper right corner.

3. Provide the required information on each step of the ticketing form and submit your ticket.

Step 3: After Submitting Your Ticket

Once you have submitted a support ticket in Sync, your ticket will appear in the Support Tickets section of the portal. You can view and respond to updates there, as well as via your account’s registered email address.

Additional Resources

• Full guide to ticketing in Sync

• Information about the migration to Sync for all business support

• Sync user management

• Full Sync guide