Introducing the Logitech Essential Service Plan

Your IT team faces the formidable challenge of managing various devices and workspaces throughout the office and sometimes across multiple locations. Even with high technical expertise, teams need simple but powerful tools to help maintain efficient operations at scale.

That’s why we created a new service plan called Essential. With Essential, we’re giving you access to all of our premium device and space management features all within Logitech Sync. Let’s have a look at four of the key features you get with Essential.

1. Remote access to devices

Managing devices at scale and across various locations is no small feat. Juggling multiple tasks with limited time often makes it challenging to ensure that every device functions optimally.

While users love the ability of Sync to monitor device status, manage updates, and uncover room issues, we wanted to provide a way for users to further diagnose and troubleshoot room issues from a remote location. Now, with Sync Remote UI Access, you can manage devices from anywhere, as if you were in the room.

Remote UI Access allows IT support teams to manage, troubleshoot, and even resolve device issues directly from their browser. Beyond issue resolution, it provides IT staff increased flexibility to work remotely while still being able to support employees or coworkers who might be onsite.

Remote UI Access is available for network-connected Logitech CollabOS devices. It’s designed to be secure. Your video will never leave your network as you will connect via (LNA) local network access.

2. React faster to issues through alerts

Preventing problems before they escalate is key to maintaining a productive work environment and maintaining visibility into the health of every piece of equipment is crucial to minimizing disruptions.

Logitech Essential empowers teams to address potential issues with advanced monitoring and alert systems. Equipment alerts can be set to land directly in your email inbox and integrated into your existing IT workflows through ServiceNow. These alerts enhance your ability to respond quickly and efficiently. That way, your team can immediately troubleshoot and keep minor problems from becoming big headaches. It's all about staying ahead of the game, responding faster, minimizing downtime, and ensuring things run smoothly. 

3. Enable Room and Desk Booking

Offering an efficient desk and room booking experience for employees is a top priority for IT and workplace service. If there are barriers for workers to collaborate and effectively plan their days in the office, they will feel less inclined to make the commute. Logitech Room and Desk Booking, two features in the Essential service plan, are robust solutions to streamline workspace management.

With Room Booking, employees can effortlessly reserve meeting rooms directly from their calendars, making the experience of reserving a room seamless. Bookings are then displayed on Tap Scheduler outside the room, eliminating scheduling conflicts. Additionally, with booking automation features like Auto Book & Auto Release, room availability is always accurately represented, and reservations can be as easy as walking in and out of rooms. 

Desk bookings are made in the Logitech Tune app, and also includes social networking features to find where coworkers are sitting and notify them when you’re coming in. With real-time visibility into available spaces, employees can instantly see which available desks and rooms.

This transparency empowers employees to choose the workspace that best suits their needs for the day—whether it's a quiet corner for focused work or a collaborative space for team meetings. The result is a more productive and enjoyable day at work.

4. Navigate the office with ease

Interactive maps, available for employees on Logi Tune and Tap Scheduler, and larger touch displays with Logitech View offer a comprehensive solution for navigating the office. Employees can locate desks, rooms, and coworkers, providing an intuitive way to find available spaces and connect with others.

5. Deepen your knowledge with insights

Optimizing office space and managing costs are critical organizational priorities in today's hybrid work environment. Logitech Essential includes Sync Insights, offering detailed device and space usage analytics. This tool provides valuable data on how meeting rooms, desks, and other spaces are utilized, empowering informed space management and real estate decisions.

Sync Insights help identify frequently used rooms and desks giving you the data you need to optimize layouts and reduce wasted space. By making changes based on usage data, you can better tailor office spaces to support hybrid work strategies and improve overall employee satisfaction.

Conclusion

In summary, Logitech Essential equips your IT team with the tools they need to manage workspaces effortlessly. It's all about keeping operations smooth and hassle-free, whether it is fixing issues quickly, organizing effectively, or making more intelligent decisions based on insights. When you're choosing Logitech Essential, you're setting up a workspace that is efficient, collaborative and ready for hybrid work.

For those of you interested in getting additional support, take a look at our comprehensive service plan Logitech Select. With 24/7 technical support within one hour, comprehensive product coverage, plus all of the features in Essential, we help you make sure your spaces are always ready.

Explore all of our service plans here.