I Have Not Used Logitech's Paid Services or Sync Portal
Business Support ticketing and license management are merging into Logitech Sync Portal, to bring all of our business products’ post-purchase interactions into one place.
We recommend using all of Sync’s features, but if you prefer not to connect your devices to Sync, you don’t need to – Sync will simply become the new place you open support tickets, just like you do with our Business Support ticketing today.
Our legacy ticketing system will still be available for now, but we will eventually discontinue them in favor of Sync. To make the transition, here’s what you need to do:
Create a Sync account (we recommend one IT administrator set up the Sync Organization then invite other users, to avoid duplicating organizations)
Make sure to add any other users who need to open support tickets or manage service licenses for your company
Find instructions for 1-2 and resources for ticketing and other features, below
Table of Contents
Getting Started in Sync
If you haven't already, we strongly recommend checking with your IT administrator to see if your company already has, or is in the process of setting up a Sync Portal account. If so, they'll be able to invite you.
If you need to set up a Sync account, all you'll need to do is provide your work email, company name, and a few more details through Sync Portal. For a step-by-step Getting Started - Create a Sync Portal Account.
Sync is built on secure, cloud-based architecture (Logitech Sync and Space Management: Security and Privacy Whitepaper) that keeps your devices safe, but if you still prefer not to connect your products to Sync, no problem: using Sync for support ticketing or license management doesn't require you to connect your devices to Sync.
All you need to do is set up a free account, and you and your colleagues can open and collaborate on support tickets.
User Management
Sync makes it easy to add and manage users from the Settings menu and has a variety of user roles, for more details, please visit System Settings - User Management.
Make sure you add anyone who will need to open tickets or manage service licenses on your behalf, as well as manage your fleet of devices if you use Sync's other features.
If you aren't able to access to add users, make sure to check with your IT administrator so they can invite your colleagues as needed.
Support Ticketing
Support ticketing can be found in Sync's main navigation menu, as well as under the Support section of any room or desk space you've set up in Sync.
If you have a paid service contract applied, all you need to do is make sure the right room or desk is selected while creating the ticket and it will automatically be routed to the appropriate service tier.
For an in-depth walkthrough of ticketing in Sync, check out our Getting Started - Support Ticketing guide.
Previously Created Tickets
You now can merge all of your tickets into your company's Sync organization if you choose, so your colleagues can also view and update them.
You can find more information about this feature in the following article Will my old tickets be available from the Business Support website or the Services Portal?
Product Registration
You can now add devices for inventory and warranty tracking using your Logitech products serial numbers, even if you are not using Sync to manage your devices yet. For further details on how to do this, please take a look at the Product Registration article.